Refund policy
Thank you for shopping with us. Please review our Return & Refund Policy carefully.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Products that show signs of use are not eligible for return.
To help us evaluate a return request, we may request photographs of the item and its packaging.
Return Window
You may request a return within fourteen (14) days of carrier-confirmed delivery by contacting us at planners@bycdanipatrice.com. Proof of purchase is required. Returns requested after this period may not be accepted.
Return Authorization Required
Please contact us to request a return before sending any items back. If your return is approved, we will provide return instructions, including the return address.
Items sent back without prior authorization may be refused or returned to the sender, unless otherwise required by law.
You are responsible for return shipping costs for non-defective items.
Sale Items & Final Sale Items
Sale items are eligible for return under this Return Policy unless otherwise marked as Final Sale.
Final Sale items are not eligible for cancellation, modification, return or refund. Please review product details carefully before completing your purchase.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final Sale items
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us, within fourteen (14) days of carrier-confirmed delivery, at planners@bycdanipatrice.com if your item is defective, damaged, or if you received the wrong item. Proof of purchase is required. To help us resolve the issue promptly, we may request photographs of the item and its packaging.
Please note: photographs alone do not guarantee approval of a refund or replacement for an item that is damaged, defective, or incorrect. We reserve the right to require the item to be returned for physical inspection before a resolution is issued. If a return is required, we will provide a return shipping label. Once we receive and inspect the returned item, we will issue a full refund or, when available, provide a replacement, as applicable.
Refunds
Once we have received and inspected your return, your refund will be issued to your original payment method within ten (10) business days. Please note that additional time may be required for your bank or credit card company to process and post the refund.
If more than fifteen (15) business days have passed since your refund was issued and you have not received it, please contact us at planners@bycdanipatrice.com.
For sale items, refunds reflect the item’s adjusted (discounted) price, not the original price.
Cancellations
Cancellations Before Order is Fulfilled
If you need to cancel your order, please contact us as soon as possible at planners@bycdanipatrice.com with your order number. If your order has not yet been fulfilled, we will cancel it and issue a refund to your original payment method. Refunds are typically processed within 3–5 business days, though it may take 5–10 business days for the refund to appear on your statement.
During peak seasons or sales events, orders may be processed more quickly, so please contact us immediately if you need to cancel.
Final Sale items cannot be cancelled, modified, returned or refunded once an order is placed, even if the order has not yet shipped.
Cancellations After Fulfillment
Once an order is fulfilled, it cannot be cancelled. However, eligible items may still be returned in accordance with this Return Policy after delivery.
Updates to Return and Refund Policy
You can review the most current version of this Return & Refund Policy at any time on this page. We reserve the right to update or modify this policy at any time. Changes will apply only to purchases made after the updated policy is posted on our website.